Privacy Policy

1. Who we are

London Bike Box Hire is a bike box hire service based in Wimbledon Chase, SW20 8JU, London. We are the data controller for the personal information you provide when using our website and services.

For any privacy-related queries please contact us via londonbikeboxhire.com/contact-us

2. What data we collect

When you make a booking or contact us, we may collect the following personal data:

• Your name and email address
• Your billing address
• Payment information (processed securely by our payment provider — we do not store card details)
• Your booking dates and box selection
• Any messages you send us via the contact form

We also collect non-personal usage data via Google Analytics, including pages visited, time spent on the site, and general location (country/city level). This data cannot be used to identify you personally.

3. How we use your data

We use your personal data only for the following purposes:

• To process and manage your booking
• To send your booking confirmation and locker code by email
• To manage our booking records internally via Airtable
• To respond to enquiries submitted via our contact form
• To improve our website and service using aggregated analytics data

We will not use your data for marketing purposes without your explicit consent.

4. Third party tools we use

We use a small number of trusted third party tools to run our service. Each processes data only as necessary and in accordance with their own privacy policies:

• WooCommerce — our booking and payment platform, which processes your order and payment data
• Airtable — used internally to manage booking records
• Make (Integromat) — used to automate booking processes between WooCommerce and Airtable
• Google Analytics — used to understand how visitors use our website (anonymised data only)
• Trustindex — used to display Google reviews on our website

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

5. How long we keep your data

We retain your booking data for up to 2 years from the date of your hire for accounting and operational purposes. Contact form messages are retained for up to 12 months. You can request deletion of your data at any time — see section 7 below.

6. Cookies

Our website uses cookies to support essential site functions (such as the shopping cart) and to collect anonymised analytics data via Google Analytics. Non-essential cookies are only placed with your consent.

You can manage your cookie preferences at any time via your browser settings.

7. Your rights

Under UK GDPR you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to processing of your data
• The right to data portability

To exercise any of these rights please contact us via our contact form. We will respond within 30 days.

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is handled entirely by our payment processor and is never stored on our servers.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this privacy policy from time to time. The current version will always be published on this page.

Last updated: June 2026.