Frequently asked questions

Head to our shop, choose your box and select your dates. Payment is taken at the time of booking. You'll receive a booking confirmation email immediately and your collection details 24 hours before your collection date.

The minimum hire period is 6 days. The daily rate is fixed regardless of duration — just select the dates that suit your trip at checkout.

The Premium Plus is £6 per day and the Triathlon Aero Easyfit is £9 per day. Both have a 6-day minimum hire period. Full payment is taken at the time of booking.

We recommend booking as early as possible to secure your preferred dates, particularly during peak race and holiday seasons (May–September). Bookings can be made right up until the day before collection, subject to availability.

Contact us as soon as possible if you need to change your dates. We'll do our best to accommodate changes subject to availability, but cannot guarantee amendments for bookings close to the collection date.

Cancellations made more than 7 days before your collection date are eligible for a full refund. Cancellations within 7 days of collection are non-refundable. See our Returns and Refunds policy for full details.

Yes — you can book multiple boxes for the same dates. If you're organising a group trip for a cycling club or triathlon team, get in touch and we'll confirm availability for the number of boxes you need.

Yes — account holders can extend an active hire online through their account once their hire has started, subject to availability. Log in to My Account, find your order, and use the "Extend hire" button to select new dates and pay the difference. Extensions are charged at the same daily rate as your original booking.

We're based in Raynes Park, SW20, a 5 minute walk from Raynes Park station. For privacy we don't publish the exact address on the website; it's included in your booking confirmation and in the collection email we send 24 hours before your hire starts.

Collection is available 24 hours a day, 7 days a week, including bank holidays. You can collect at any time on or after your collection date using the details sent to you 24 hours before. We just ask for a rough pick-up and drop-off time so we can coordinate.

You'll receive an email 24 hours before your collection date with the address and instructions for picking up your box, and we ask for a rough pick-up and drop-off time so we can coordinate. On return, follow the same instructions to drop it back. If you'd rather not travel, choose home delivery at checkout.

We'll include parking guidance in your collection email. Most customers drive over, collect the box, take it home to pack their bike, and then drive to the airport.

Late returns are charged at the standard daily hire rate for each additional day or part day beyond your agreed return date. If you know you're going to be late, please contact us in advance — or use the online hire extension if your hire has already started.

If you experience a problem collecting your box, please contact us immediately using the details in your booking confirmation email. We can often resolve issues remotely. If we're unable to resolve the problem and you cannot collect your box, you'll be entitled to a full refund or a rescheduled hire.

Yes — we deliver and collect bike boxes across South West and Central London. Simply select the home delivery option at checkout and the delivery fee will be calculated automatically based on your postcode.

Delivery fees vary depending on your location. The fee covers both drop-off and collection and is calculated automatically when you enter your postcode at checkout.

We deliver across South West and Central London — including Wimbledon, Putney, Clapham, Battersea, Chelsea, Fulham, Kensington, Hammersmith, Richmond, Kingston, Twickenham, Belgravia, Mayfair and surrounding areas. Enter your postcode at checkout to confirm availability.

We aim to deliver on your hire start date and collect on your hire end date. We'll confirm your exact delivery and collection dates by email after booking.

Yes — if you select home delivery you'll have the option to pay by cash on delivery at checkout. Our driver will collect payment when the box is delivered to your door.

Yes — at checkout you can tick "Deliver to a different address" and enter a separate delivery address. The delivery fee will be calculated based on the delivery postcode.

If your postcode is outside our delivery zone, you can still collect from us in Raynes Park, SW20 — any time, day or night.

It depends on your bike type: If you're unsure, get in touch or use the fit checker on our dimensions page.

Yes — the Triathlon Aero Easyfit is designed specifically for this. TT bars and the base bar can stay in place. You only need to remove the wheels and pedals, which saves significant time and means you don't have to reassemble your position at the race venue.

The Triathlon Aero Easyfit is 133 × 94 × 50 cm and weighs approximately 13 kg. The Premium Plus is 116 × 94 × 38 cm and weighs approximately 12 kg. Both are within the size limits for the major UK airlines. See our dimensions page for full airline compatibility.

Soft items such as race suits, wetsuits, and shoes can be packed around the bike in the Triathlon Easyfit to cushion it and save luggage space. Most airlines do not allow personal items inside a bike box — check your airline's policy before packing anything other than cycling equipment.

A typical road bike packed in the Premium Plus comes in around 20–22 kg total. A TT bike in the Triathlon Easyfit is similar, around 21–23 kg. Both are well within the weight limits for most airlines. We recommend weighing your packed box at home before you leave.

All our BikeBoxAlan cases are inspected and maintained between every hire. If you notice any damage or an issue with the box at the point of collection, please contact us immediately before using it.

We have a full step-by-step packing guide with tailored steps for road bikes, TT bikes, disc brakes, and carbon frames. The key steps are: remove pedals, lower the seatpost, turn or remove the handlebars, protect the rear derailleur, remove the front wheel, align the anti-crush pole, deflate tyres if flying, and pack securely.

You'll need a pedal spanner or 8mm Allen key, an Allen key set, bubble wrap or foam pipe lagging, and zip ties or tape. A track pump is useful if you need to re-inflate tyres at the other end.

The BikeBoxAlan has a built-in anti-crush pole that spans the interior of the case. It prevents the lid being pushed inward under the weight of other luggage stacked on top in the hold — protecting your bike from above. Before closing the lid, always check the pole is correctly seated in both end brackets and clears the frame entirely. A misaligned pole that rests on the frame under load can cause damage, so this step is important.

If you're travelling by air, yes — let some air out of both tyres before flying. Cabin pressure changes can cause over-inflated tyres to bulge, particularly tubeless setups at road pressures. Drop to around 60–70 psi. For car travel this isn't necessary.

The left pedal — it has a reverse thread and undoes clockwise, the opposite of everything else. The other common one is not protecting the rear derailleur, which is the most frequent cause of bike damage in transit.

Around 30–45 minutes the first time, and significantly less once you've done it once. We recommend packing your bike the evening before your flight rather than the morning of, so you're not rushing.

Both our boxes are within the size limits for the major UK carriers including British Airways, easyJet, Ryanair and Jet2. See our airline rules page for specific fees, weight limits, and airline compatibility for both boxes.

Yes — all major airlines require you to pre-book sports equipment in advance. Space in the hold is limited and cannot be guaranteed without prior notice. Some airlines charge more if you add the bike after booking your ticket, so add it at the time of booking.

It varies significantly. British Airways includes the bike in your checked baggage allowance on many fares. easyJet charges around £50 online. Ryanair charges around £60 if added at booking. Jet2 is typically among the cheapest. Use our airline fee calculator to check your specific airline.

Heathrow is the closest major airport — around 30 minutes by car. Gatwick is around 45 minutes. Stansted, Luton and London City are all reachable within an hour depending on traffic.

Yes — create a free account and your discount grows automatically with every hire.

• After 1 hire → Bronze (10% off)
• After 3 hires → Silver (15% off)
• After 5 hires → Gold (20% off)

Discounts are applied automatically at checkout — no codes needed.

Just create a free account and log in at checkout. Your discount is applied automatically based on your hire history — no codes, no forms, no hassle.

Log into your account to find your unique referral link. Share it with friends — when they complete their first hire, you both get £5 off your next booking. Discounts are applied automatically at checkout.

Yes — both discounts can be applied to the same order. Your loyalty tier discount applies to the hire subtotal and the referral discount is a fixed £5 off.

You are responsible for any damage to the bike box that occurs during your hire period beyond fair wear and tear. Please check the condition of the box at collection and contact us immediately if you notice any pre-existing damage.

You are liable for the full replacement cost of the case if it is lost or stolen during your hire period. We recommend checking that your travel or home insurance covers hire equipment in your possession.

No — London Bike Box Hire is not liable for damage to your bike or equipment during transit. It's your responsibility to pack your bike correctly using our packing guide. We also recommend ensuring your travel insurance covers your bike.