Terms and Conditions

1. About us

London Bike Box Hire is a bike box hire service based in Wimbledon Chase, SW20 8JU, London. We operate a 24/7 self-service locker system from which customers collect and return hired equipment.

For any queries please contact us via the contact form at londonbikeboxhire.com/contact-us

2. Eligibility

To hire a bike box from us you must:

• Be aged 18 or over
• Have a valid payment method
• Provide accurate contact details at the time of booking
• Agree to these terms and conditions in full

3. Bookings and payment

All bookings must be made online via our shop at londonbikeboxhire.com. Full payment is required at the time of booking. Bookings are subject to availability and are only confirmed once payment has been successfully processed and you have received a booking confirmation email.

Your unique locker code will be sent to you by email 24 hours before your collection date. Please ensure the email address provided at checkout is correct.

4. Minimum hire period

The minimum hire period is 6 days. Hire periods begin on the date of collection and end on the date of return specified at the time of booking. Unused days within a hire period are non-refundable.

5. Collection and return

Bike boxes are available for collection from our self-service locker at Rothesay Avenue, SW20 8JU, using the unique code provided in your booking confirmation email. The locker is accessible 24 hours a day, 7 days a week.

The bike box must be returned to the same locker by the end of your hire period. Late returns will be charged at the standard daily hire rate for each additional day or part day beyond the agreed return date.

You are responsible for ensuring the bike box is properly secured in the locker on return. London Bike Box Hire accepts no responsibility for boxes left unsecured or returned to the wrong location.

6. Your responsibilities

During the hire period you are responsible for the bike box and must:

• Use the bike box only for the purpose of transporting bicycles and cycling equipment
• Take reasonable care of the bike box and protect it from damage
• Return the bike box in the same condition as it was collected, clean and undamaged
• Not sublet, lend, or transfer the bike box to any third party
• Not use the bike box for any commercial purpose without prior written agreement

7. Damage and loss

You are liable for any damage to the bike box that occurs during your hire period, beyond fair wear and tear. This includes but is not limited to cracks, broken clasps, damaged wheels, and missing components.

If the bike box is lost or stolen during your hire period, you are liable for the full replacement cost of the case. Replacement costs will be communicated to you at the time of the incident.

We recommend that you check the condition of the bike box at the point of collection and contact us immediately if you notice any pre-existing damage before using it.

8. Liability for bikes and equipment

London Bike Box Hire is not responsible for any damage to your bicycle or cycling equipment during transit. It is your responsibility to pack your bike correctly and ensure it is adequately protected within the case. Please refer to our packing guide at londonbikeboxhire.com/packing-guides for guidance.

We accept no liability for missed flights, missed events, or any consequential losses arising from the use of our hire equipment or service.

9. Service availability

While we make every effort to ensure the locker system is available at all times, we cannot guarantee uninterrupted access. In the event of a technical failure on our part that prevents you from collecting your bike box, we will offer a full refund or a rescheduled hire at no additional charge.

10. Cancellations and refunds

Please refer to our Returns and Refunds policy for full details of our cancellation terms.

11. Governing law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We reserve the right to update these terms and conditions at any time. The version in force at the time of your booking will apply to your hire. We will always publish the current version on this page.

Last updated: June 2026.